Cancellation Policy

 

time-calendar-saturday-weekend-60032Cancellation Policy for Sonya Miller

To my Valued Guests
Your appointments are very important to me. Time allocated for an appointment is reserved especially for you as I generally do not double book appts and provide undivided attention to each client during their appointment time. I do understand that sometimes emergencies arise; therefore, I respectfully request at least 48 hours notice for adjustments to your appointments and for cancellations. All of my policies are designed to benefit my guests and provide the best quality and tradition of excellent servicing for my established and future clientele.

CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and other clients miss the opportunity to receive services they need. You will receive a text message at the number your provide 48 hours in advance to remind you of your appointment. I ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that I do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

  • Notification given at least 48 hours prior to your appointment will receive no charges.
  • Notification given 24 hours or less prior to appointment time may result in a charge of 50% of the service you were scheduled for.
  • Failure to show up for your appointment will result in a 100% charge of the reserved service amount. ‚Äč